Q:How long does shipping take?
A:Orders are typically shipped within 1–3 business days in Ontario and Quebec, and 2–5 business days for the rest of Canada after processing. Delivery times may vary slightly depending on your location and carrier availability.
Q:Where do you ship from?
A:All orders are shipped from within Canada to ensure faster delivery and reliable service.
Q:Do you ship across Canada?
A:Yes, we ship to all provinces and territories across Canada.
Q:When are orders processed?
A:Orders are processed Monday to Friday (excluding holidays). Most orders are processed within 24 hours or less after payment confirmation.
Q:How is tracking provided?
A:Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment in real time.
Q:What payment methods are accepted?
A:We accept e-transfer and crypto, as well as other checkout options shown at checkout. All payments are processed through encrypted and secure gateways.
Q:What happens after placing an order?
A:After placing your order, you’ll receive an order confirmation email. Your order will then be processed and prepared for shipment.
Q:How do I contact support?
A:You can contact our support team through the Contact page or by emailing us directly. We aim to respond to all inquiries within 24 business hours.
Q:How are products packaged?
A:All packages are discreetly packed and wrapped, without any mention of our organization’s name or the contents inside. Your confidentiality is our priority.
Q:Are your products safe?
A:All products are sold for lab, industrial, and research purposes only and are not intended for administration to humans or animals. By placing an order, you confirm you are a qualified researcher using these products for legitimate research purposes only.
Q:Do you provide a tracking number?
A:Yes. Once your order ships you will receive an email with a tracking number. You can check your shipment status at canadapost.ca.
Q:Is a signature required on delivery?
A:No, a signature is not required unless you specifically request it.
Q:What if I provided the wrong mailing address?
A:Unfortunately, we cannot retrieve packages sent to incorrect addresses. Please double-check your address before placing an order. We cannot take responsibility for errors in the address provided by the customer.
Q:Do you accept returns?
A:Unfortunately, we do not accept returns as we do not have a physical location in Canada. Please review your order carefully before completing your purchase.
Q:What if my package is lost?
A:We recommend using Canada Post’s address lookup tool to ensure accuracy. We are not liable for lost packages due to incorrect addresses.
Q:Do you ship to PO boxes?
A:Yes, we ship to PO boxes, but this option is only available through Canada Post.
Q:What shipping carrier do you use?
A:We normally ship with Canada Post and offer free shipping on purchases over $350.
Q:Where do you ship?
A:EhBuddy Peptides ships within Canada only. We do not make exceptions.
Q:Why am I not receiving your emails or payment instructions?
A:Our emails may end up in your spam or junk folder. Please whitelist our email address or reach out to us at Contact@EhBuddyPeptides.io if you haven’t heard from us within 12 hours.
Q:What currency are your prices in?
A:All prices are listed in Canadian dollars (CAD).
